In global competition waste-free and flexible production with short throughput times, minimum inventory and a strict focus on customer needs are essential. The entire value chain is observed, including the areas of service and administration.
Everywhere there is great latent potential which should be used. The desired efficiency increases are not aimed at reducing jobs. It is the intention to use the time gains for more quality, flexibility and better customer service.
KAIZEN has proven itself well in manufacturing. The methods are also suitable for increasing productivity in the service area. Employees are the central focus and are involved in the activities. In order to have sustained success, a shift in the corporate culture has to take place.