Why Total Service Management (TSM)?
In global competition waste-free and flexible production with short throughput times, minimum inventory and a strict focus on customer needs are essential. The entire value chain is observed, including the areas of service and administration.
Everywhere there is great latent potential which should be used. The desired efficiency increases are not aimed at reducing jobs. It is the intention to use the time gains for more quality, flexibility and better customer service.
Why with KAIZEN methods?
KAIZEN has proven itself well in manufacturing. The methods are also suitable for increasing productivity in the service area. Employees are the central focus and are involved in the activities. In order to have sustained success, a shift in the corporate culture has to take place.
Total Service Management achieves the following
- Tidiness and cleanliness
- Shorter throughput times
- Space savings
- Reduced costs
- More transparency
- High material availability
- Short search and find times
- High value contribution, less waste
- Motivation and higher staff satisfaction
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Areas of application for Total Service Management
Where can Total Service Management be deployed?
Example: These results were achieved with TSM:
- Reduction of space by 30%,
- Reduction of data volume by 70%,
- Increases in productivity by up to 30%
- Reduction in search times of up to 80%
- Reduction in office material costs by 60%,
- Office material availability of up to 99%
- Increase in speed by 70%,
- Increase in productivity by 50%,
- Reduction in throughput time by 60%,
- Reduction in overtime towards zero,
- Reduction in waiting time of up to 50%